| FAQ |
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| Frequently asked
questions about Regular Cleaning Services in Victoria |
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Who provides the cleaning
materials and equipment? |
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We do. All you need to provide is access,
water and power supply. |
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What areas do you cover? |
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We cover the whole Victoria. |
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What residential cleaning
services do you provide? |
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We provide a general cleaning service for
homes and commercial properties, including one-off cleans,
and an oven cleaning service. |
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What happens if I am
dissatisfied with the cleaning service? |
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In the very unlikely event of
dissatisfaction, you only need to call our 24 hours help
desk and you are guanranteed an immediate response from
the area manager who would put things right. We'd also
re-do the job at no cost. |
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Do you offer any residential
cleaning services guarantees? |
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We feel no written guarantees are
necessary, at the end of a clean if you are not satisfied,
neither are we! We will not leave until you are fully
satisfied with the service we provide. |
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Can you provide references from
some of your customers? |
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Yes, we can provide references from our
current customers. |
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How do you ensure quality of your
Cleaners? |
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Our cleaners are interviewed at our
office to ensure the suitability of the applicant. In
addition to that we require cleaners to provide us with
verifiable proof of identification, address and two
references, one of which has to be a previous employer;
only a minority of applications go through our screening
process successfully. |
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Can I specify the day the Cleaner comes? |
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You can specify the day for the cleaner
to come. We will make every effort to supply you with a
suitable cleaner for the chosen day. |
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Who pays the Cleaners you or
I? |
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You do. |
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How long will it take you to find
me a Cleaner? |
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We try to supply you with a suitable
cleaner within 24 hours. Sometimes it may take a little
longer depending on where you are, what days you want etc. |
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What do I do if the cleaner
doesn't turn up? |
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If this should happen, please call us and
we can arrange another cleaner to come. |
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Are there any restriction placed
on the cleaner, with regards to what they will clean? |
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Yes, they will not perform any deep or
specialized cleaning of any antique, delicate or valuable
items. Also they will not do outside window cleaning
unless it's on the ground floor. |
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Will I have the same cleaner
every week? |
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Yes providing you are happy with your
cleaner! If you are not, simply give us a call, and we
will either speak to your cleaner on your behalf or find
another one for you. |
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Can my cleaner come when I am at
work? |
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You can leave a set of keys with the
cleaner. You don't have to be in on the day the cleaner
comes. 90% of our cleaners hold keys for client's homes. |
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If you have
queries, that are not answered by the web site,
please call us on 1800 787 948 (24 x 7) |
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